Fiera Foods Policy on Privacy of Customer Personal Information

Fiera Foods is committed to protecting the privacy and security of all personal information obtained by us by reason of your relationship with Fiera Foods Company. This policy explains the types of personal information we collect, how it is used and the steps we take to ensure your personable information is handled appropriately.


Fiera Foods

For the purposes of this policy, ÏFiera FoodsÓ means Fiera Foods Company, and its family of companies including Bakery Deluxe Company.


Personal Information

Any information that refers to an individual specifically and is recorded in any form is considered personal information, including such things as age, income, date of birth, ethnic origin, medical records and credit records. Information that is readily available to the public, like public telephone directories, is not considered personal information for the purposes of this policy.


Our Privacy Principles

a) We answer to our customers. Fiera Foods is responsible for all personal information under its control, including any personal information that may be transferred to third parties for processing, storage or other purposes.

b) We let you know why we collect your personal information before or at the time that the information is being collected.

c) We obtain your consent to collect, use or disclose your personal information.

d) We limit the collection of your personal information to only the information required to provide products and services to you.

e) We limit the use of your personal information to the purposes for which it was collected. We may use this information to contact you to provide price quotations, answer your questions, or provide information about new and exciting products, services, and or promotions. We may use mailings, telephone calls, fax and e-mail to contact you.

f) We limit the disclosure of your personal information. We do not sell or rent personal information to any organization or person for any reason. Your personal information will only be shared with a third party for the purposes of offering you a product or service. These third parties will also be bound by appropriate agreements with Fiera Foods to secure and protect the confidentiality of your personal information.

g) We will only retain your personal information for as long as it is required for our business relationship or as required by federal and provincial laws.

h) We are committed to keeping your personal information up to date and accurate. You may request access to the personal information we have on record, at any time, to review and amend the information as appropriate.

i) We are committed to keeping your personal information secure. Our measures for safeguarding your personal information, regardless of format, include:

Ô Physical security measures, eg. restricted access facilities and locked filing cabinets
Ô Electronic Security measures for computerized personal information, eg. password protection, database encryption and personal identification numbers,
Ô Organizational processes, eg. limiting access to personal information to a selected group of individuals,
Ô Legal measures, eg. contracts with third parties who require access to your personal information, requiring them to protect and secure your personal information.

j) We are open about our personal information privacy and security policy. We will provide you with understandable and easily available information about our policy and practice related to our management of your personal information. Should our privacy policy change, we will post those changes to this privacy statement, the homepage, and any other places we deem appropriate so our users will always be aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We shall provide 30 days notice on our website if we are going to use your personal information in a manner different from that stated at the time of its collection.

This policy is available at all times on our web site, www.fierafoods.com under Privacy and Security Policy or on request. To contact us refer to the contact us section of our web site.